Frequently Asked Questions

Is delivery free everywhere in Australia?

Yes! Delivery is free for all order over $150, right across the country.
When will I receive my delivery?

Order dispatch times will vary from product to product as some items are stocked while others will be made to order. Most items will be received within 7 business days from dispatch.
How do I track my delivery?

You can track your order from your email. Once dispatched, we’ll upload your delivery tracking via email so you monitor its progress.
Will I get a heads up when the delivery is on its way?

Yes! You’ll receive an email notification when your order has been dispatched.
Do I need to be home to receive my delivery?

Most orders will require a signature. If you are not home, your order will be taken to your local post office for collection.
Can you deliver to a Post Office Box?

No, since our items are usually quite bulky we cannot deliver to a PO Box.
What is EVNIZER's return policy?

We totally understand that things don't always go as expected, and sometimes goods may have to be returned. The good news is we’re here to help. If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we have a return policy to get you back on track. To get started, contact our customer service crew for help. Our team will assess the concern and assist with a return option under our policies.
I received my product from a friend. Can I return it for a refund or exchange?

No, our guarantees and warranties are both provided to the original purchaser only, and aren't transferable.
How long will it take to receive my refund?

Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.
How do I return something?

If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we have a return policy to get you back on track. To get started, contact our customer service crew for help. Our team will assess the concern and assist with a return option under our policies.
I've returned an item, have you received it?

You will receive an email update when your return has been assessed.
I need to cancel an order, is this possible?

Yes. Simply contact our team via phone or email.
Do your products come with a warranty or guarantee?

Like all products in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How do I make a warranty claim?

If your accessory is faulty or is not “fit for purpose”, we are genuinely sorry and want to fix this for you asap. To get started, contact our customer service crew for help. Our team will assess the request and assist with a return option in accordance with your rights under statutory consumer law. Return postage will be covered by us.
How do I pay for my order?

Our payments are processed by Stripe. Mastercard, VISA, Amex, PayPal, Afterpay, Apple and Google Pay are available. We operate online, so unfortunately we cannot accept cash.
I'm ordering for a business, can I pay on terms?

Sorry, unfortunately not. All orders must be paid upfront via our online store before dispatch.